WHEN WILL MY ORDER DEPART?
The boxes are shipped on Monday and Tuesday to ensure maximum freshness and quality. This ensures that your delights do not remain idle at distribution centers over the weekend.
WHEN WILL MY ORDER ARRIVE?
Our shipments are delivered throughout Italy within a period of 48/72 hours. However, there are exceptional circumstances that can cause delivery delays, such as the Christmas and Easter holiday periods, during which times may be extended. Other delays may be due to issues with the courier handling the shipment.
Whatever the reason, if the package is delayed, we invite you to contact our customer service so that we can help you resolve any shipping issues.
CAN I TRACK MY ORDER ONCE IT'S SHIPPED?
Yes, you just need to click on the tracking link sent via email. The link will be activated within 10 hours from the departure of the box.
I HAVE NOT RECEIVED ANY CONFIRMATION EMAIL, WHY?
Since the emails sent are automated, there is a possibility that they may be mistakenly directed to the spam folder. We recommend checking that section as well, in addition to the inbox. If you do not find the email even in the spam, it is possible that the order was not registered correctly. In that case, we invite you to try the ordering process again or contact our customer service for assistance.
CAN I MODIFY MY ORDER ONCE COMPLETED? CAN I CHANGE THE SHIPPING ADDRESS?
Yes, you can make both changes until the warehouse has finished preparing your order. Afterwards, it cannot be modified, not even the shipping address. To modify your order or change the address, just contact our customer service at the number 3272944344.
WHERE DO YOU SHIP?
We ship throughout the territory of the European Union
HOW CAN I PAY?
We offer various payment options to meet all needs: you can choose between credit or debit card, PayPal, bank transfer, or cash on delivery. In case of payment by cash on delivery, an additional fee of €4 will be charged. After making and completing the purchase via cash on delivery, we ask you to send a confirmation message via WhatsApp to the number 327 2944344.
HOW MUCH DOES SHIPPING COST?
The shipping cost within Italy is €6.90. We also offer free shipping for orders over €79.90. For international shipments, the price starts from €13.90.
CAN I PAY CASH ON DELIVERY?
Cash on delivery payment requires an additional charge of 4 euros. It is important to emphasize that refusal of delivery is not allowed, in accordance with current regulations on online purchases of food products. Please note that if the package is not accepted or if the courier fails to make the delivery more than twice, the costs related to order management, the return of the package, and the total value of the undelivered products will be charged.
HOW DO YOU SHIP FRESH PRODUCTS?
Our fresh products are shipped using the exclusive SicilyBox insulated boxes, maintaining a controlled temperature thanks to the use of gel ice to preserve their freshness throughout the entire transport. In this way, we ensure that the cold chain is not interrupted.
HOW LONG DO FRESH PRODUCTS LAST?
The fresh products offered by Sicilyaddict.it are characterized by high quality and freshness, guaranteeing our customers an authentic and tasty experience. It is important to emphasize that these products have an optimal shelf life of 7 days from the shipping date. This period ensures that the products maintain their flavor, freshness, and nutritional properties at their best.
To facilitate the management of these products by our customers, we have adopted a transparent and informative approach:
Details on Product Pages: On every product page on our website, you will find detailed information about the expiration date in the product description. This will allow you to make informed decisions about purchasing and consumption planning.
Clear and Informative Labeling: Once the product arrives at your home, you will notice that the box indicates the expiration dates of the products and suggests the optimal storage methods for them.
Commitment to Freshness: Our promise is to provide products that not only delight the palate but are also safe and of high quality. Our focus on freshness and quality is at the heart of everything we do.
