Shipping

We ship orders only from Monday to Friday, with the exception of the very fresh (ricotta) which are shipped only Monday and Tuesday; this is to ensure that they do not stay in the various branches on weekend days. Each product has its own description about it on the page itself.
More information on www.sicilyaddict.it/pages/shipping-and-resi.

Each shipment takes 48/72 hours to arrive at its destination throughout Italy, except for certain unforeseen events that may lengthen delivery times (Christmas and Easter period where times are considerably lengthened up to 7 days, bad weather, COVID 19, delays courier (multicolored), absence of the recipient, momentary exhaustion of the goods, goods that require special preparation, etc.).
As regards abroad, however, delivery times may vary from 4 to 7 working days .
More information on www.sicilyaddict.it/pages/spissione-and-resi.

Yes, just click on the blue button found in the email of successful departure with the subject "Order in preparation" or, otherwise, enter the tracking code on www.poste.it/cerca/index.html # /. < br /> The code will be activated 10 hours after departure.

The first step is to register on the website www.sicilyaddict.it. Once this is done, continue with the choice of the products you want to add to the cart, among the various dedicated categories. Then proceed by going to the cashier and choosing the payment method.

Being automatic emails, it can happen that they end up in the spam folder. We suggest checking there as well, as well as in the root folder. If you can't even find it in spam, it is likely that the order was not placed correctly, so try again or call us at 379 1388896.

Shipping throughout Italy is € 5.90. Free for orders over € 59.80.
As regards abroad, however, the cost is from € 18.90.
More information on www.sicilyaddict.it/pages/spissione -and-returns.

We ship throughout Europe.

Payments

Our payment methods are many: credit or debit card, PayPal, bank transfer, cash on delivery. The latter has an additional cost of € 4.00 and, once the purchase has been selected and completed, you will need to write to WhatsApp at 379 1388896 to confirm.

The 48/72 hours of delivery times are to be considered from the moment of departure and not from the moment of order confirmation, barring unforeseen events not attributable to our e-commerce.
More information on www.sicilyaddict .it / pages / shipping-and-returns.

From the moment of departure, you have 9 days within which you can consume everything.

Ricotta is made with 100% pasteurized sheep's milk.

The sac a pochè of ricotta, vacuum packed and then blast chilled at -40 ° before departure, is placed in our isothermal SicilyBoxes only on the day of shipment, kept at a controlled temperature thanks to the ice gel inserted to maintain freshness throughout the journey, without ever interrupting the cold chain. In addition, ricotta has a percentage of sugar that acts as a natural preservative.

La nostra ricotta viene abbattuta a temperatura negativa a -40° e -20° al cuore del prodotto, in modo da preservare le proprietà organolettiche del prodotto ed evitare la prolificazione dei batteri. Inoltre, la ricotta ha una percentuale di zucchero che funge da conservante naturale, ed inoltre aumenta la scadenza del prodotto fino a 7 giorni.

We ship gift packages and never put the amount inside. The invoice will be sent only to the email address of the person who purchased.
If you wish to insert a greeting card inside the package, once the order is completed, send us an email to gifts @ sicilyaddict.it with your order number and what you would like us to write.
You can also purchase gift vouchers and send them via email. Find them here
https://www.sicilyaddict.it/products/sicilyaddict-gift-card

Yes, you can do this until it is put into work. Subsequently it cannot be changed, not even the shipping address.

Many shipments start with multiple packages, but they may be delivered separately within 24 hours.
depends on the branch

The mark has a cost of 4 euros more and cannot be ABSOLUTELY refused, as it is a food product, according to the law on online purchases. We remind you that if you are not accepted or the courier does not find you at home for more than 2 times, you will be asked for the full amounts of handling, return of the package and total lost goods.

Customer care

Calls and Whatsapp 379-1388896

Send an Email

info@sicilyaddict.it