Refund Policy/Refund Policy
Refund Policy/Refund Policy
Pursuant to Legislative Decree 06/09/05 N ° 206, the consumer customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within 14 days of delivery of the products. However obvious this right cannot be exercised if the delivery has already taken place and for perishable food and/or household products.
To exercise this right, the customer must send written communication by registered letter with acknowledgment of receipt to the digital bang address of Giacomo Librizzi Via Provinciale 98070 Mirto (Me) as well as to the email address firstname.lastname@example.org, indicating in unequivocally the product or products for which it intends to exercise the right of withdrawal, provided that it is intact.
Once the aforementioned notice of withdrawal has been received, Giacomo Librizzi's Digital bang will quickly communicate to the customer the instructions on how to return the goods.
The right of withdrawal is however subject to the following conditions:
The law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased;
The right of withdrawal does not apply to goods made to measure or personalized and food or for domestic use.
The purchased good must be intact.
By law, the shipment of the products for their return, including the related costs, is the sole responsibility of the customer.
In the event of damage to the goods during transport, Giacomo Librizzi's Digital bang will notify the customer of the incident, to allow him to promptly file a complaint against the courier chosen by him and obtain a refund of the value of the asset (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal.
Digital bang by Giacomo Librizzi does not respond in any way for damage or theft/loss of goods returned by uninsured shipments.
Upon arrival at the seller's warehouse, the product will be examined to assess any damage or tampering not caused by transport.
Without prejudice to any restoration costs for damages ascertained to the original packaging, the seller will refund the customer the full amount already paid, within 30 days from the return of the goods. In the latter case, the customer will promptly provide the bank details on which to obtain the refund (Code ABI - CAB - Current Account of the invoice holder).
The right of withdrawal is lost for lack of the essential integrity of the property (packaging and/or its contents), in cases where Digital bang by Giacomo Librizzi and/or the seller ascertains:
The lack of the external packaging and/or the original internal packaging;
The absence of integral elements of the product;
Damage to the product for reasons other than its transport
In case of forfeiture of the right of withdrawal Digital bang by Giacomo Librizzi will return the purchased good to the sender, charging the shipping costs to the sender.