Shipping and returns

Shipping in Italy

      • CANNOLIwill be shipped with new isothermal boxes and ice gel with a 100-year guarantee of freshness. We are a workshop and therefore it can happen that the products are delivered to your home with a few more days that we need to produce the products..
    • Our cannoli kits are shipped every Monday and Tuesday with deliveries in 48 hours.
    • The freshness of the cannoli remains unchanged for 10 days and being that the cold chain is not interrupted all the way, even when the parcels remain still, there is no risk for the quality loss of the ricotta.
    • The cannoli kit is inserted in a particular polystyrene container for foods with ice gel which guarantees the freshness of the ricotta for 4 days and has a deadline of 9 days from the sending of the ES pack. starts Monday, Monday expires the following week.).
  • The orders of theFRUIT AND VEGETABLES carried out within Saturday,will be shipped on Monday of the following week.The ordersSunday will be shipped onTuesday of the following week. 
  • For all other fresh products like iCHEESE AND CURED MEATS, Shipping day isfrom Monday to Wednesday. Orders arrived fromWednesday morning atSunday, will be processed onThe following Monday.
  • All other products except those above Cured meats, cheeses, fruit and vegetables), will be shipped from Monday to Friday.

 

  • MIXED ORDERS which also contain the fresh cold cuts, cheeses, fruit and vegetables and cannoli, will follow the same shipping days as the cannoli with departurea Thursday shown above for fresh categories.ES. If you order mixed products where there are also cannoli, the package will be shipped on Thursday.

Shipping is free for all orders over€ NET 44,90. This means that if you use a coupon and the price drops belowis€44,90 before making the payment, you will have to reach the sum of 44.90 againEUR net then removed the discounts.

For orders less than this amount the cost is€ 5.90.

Shipping to Europe

COST OF SHIPMENTS STARTING FROM 18,90 EUROS.

We ship all our products in Europe in 48/72 hours by AIR via UPS or TNT.

As for the shipment of fresh products such asCannoli, Salami, Cheese, or Preserves, we ship them without any problem even in summer, because we use thempolystyrene box and ice gel which guarantee the freshness of the productsup to 72 hours.

Shipping costs will be calculated in the cart and are divided by weight and areas.

We at SicilyAddict are sure that you will like our products a lot but if you have any doubt or problem with the package you have received, for example: an incorrect or damaged product has been delivered to you, you can easily ask for a replacement or a refund within 14 days.i.

Call us or write us safely via whatsapp at 379-1388896 or send us an email to: info@sicilyaddict.it